Returns and Refunds Policy
At Daily Boost Vitamins, we stand by the quality of our dietary supplements. However, we understand that there may be occasions when you need to return a product. Our returns and refunds policy is designed to be fair and transparent, ensuring that you can shop with confidence. This document outlines the conditions under which returns are accepted, the process for initiating a return, and how refunds are processed for our UK customers.
Right to Cancel and Returns Window
In accordance with UK consumer regulations, you have the right to cancel your order and return a product within 14 days of receiving it. To be eligible for a return, the product must be in its original, unopened condition with the safety seal intact.
Due to the nature of dietary supplements, we cannot accept returns for products that have been opened or used, as this would compromise safety and hygiene standards. This policy applies to all products sold through our online store and ensures that every item reaching a customer remains in a known, controlled state from the moment it leaves our Birmingham facility.
Initiating a Return
To start the return process, please contact our support team at [email protected] with your order number and the reason for the return. We will provide you with the necessary instructions and the return address for our Birmingham facility.
You are responsible for the cost of returning the items to us, and we recommend using a tracked service to ensure the package reaches us safely. Include a copy of your order confirmation or a written note with your order number inside the parcel so we can match it to your account quickly once it arrives.
Damaged or Incorrect Items
If you receive a product that is damaged during transit or if we have sent you the wrong item, please contact us immediately. In such cases, we will arrange for a replacement to be sent to you at no additional cost or provide a full refund.
Please include photos of the damaged item or the incorrect product in your email to help us resolve the issue quickly. We aim to fix these rare errors as a priority, and your photos help us identify where the failure occurred so we can prevent it from happening again.
The Refund Process
Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days.
Please note that shipping costs are non-refundable unless the return is due to an error on our part or a damaged product. The original payment provider controls the exact timing of when the credit appears on your statement, which is why we quote a window rather than a fixed date.
Exclusions to the Policy
For safety reasons, any supplement that has been opened or has a broken safety seal is strictly non-returnable and non-refundable. We also cannot accept returns for products that have been stored improperly — for example, exposed to extreme heat or moisture — after delivery.
This policy ensures that all products sold by Daily Boost Vitamins meet the highest standards of integrity and safety for all our customers. If you are unsure whether a product qualifies for return, contact us before posting it back.
Contact for Return Inquiries
If you have any questions about our returns and refunds policy or the status of a pending return, please reach out to our team. We are committed to ensuring that every interaction with Daily Boost is handled with professionalism and care, even when a product is not the right fit for you.
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