Privacy Policy

Information we collect

We collect personal information that you provide directly when you create an account, place an order, or contact our support team. This includes your name, shipping and billing address, email address, and phone number. We also gather technical data such as your IP address and browsing behaviour through cookies to improve your experience on our site.

We only collect information that is necessary for the purposes outlined in this policy. Where you provide details voluntarily — for instance, when subscribing to a newsletter — those details are used specifically for that purpose. You are free to decline, and doing so will not prevent you from browsing the shop or placing an order as a guest.

Order-related information such as product selections, delivery notes, and transaction records is retained so we can fulfil your purchase and respond to any follow-up queries about your order.

How we use your data

Your personal information is used primarily to process and fulfil your orders, including sending order confirmations and shipping updates. We also use your data to respond to your enquiries and provide customer support when something needs attention.

If you have opted in, we may use your email address to send newsletters and promotional information about our products. You can unsubscribe from these communications at any time using the link in each email or by contacting us directly.

We may also use aggregated, non-identifying data for internal analysis to improve our website, refine our product range, and better understand how visitors find and use our shop. This aggregated data cannot be traced back to an individual customer.

Data sharing and disclosure

We do not sell or rent your personal information to third parties. We share your data only with trusted service providers who assist us in operating our business, such as payment processors and UK courier services. These third parties are contractually obligated to protect your information and use it only for the specific tasks we have assigned them.

The categories of service providers we may share data with include: payment processors that handle your transaction securely, courier and delivery partners that fulfil your shipping, email service providers that deliver our newsletters and order notifications, and analytics platforms that help us understand site usage in aggregate.

We may also disclose your information if required to do so by law or to protect our legal rights — for example, in response to a lawful request from a UK authority or to defend against a claim related to your order.

Data security and retention

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or alteration. This includes encryption for sensitive information and restricted access to personal data within our company — only team members who need access to fulfil your order or respond to your enquiry can see it.

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Order records are typically kept for the period required by UK tax and accounting rules. Marketing preferences are retained until you ask us to remove them.

When your data is no longer needed, we either delete it securely or anonymise it so it can no longer be linked to you. If you want a copy of what we hold or wish to understand our retention periods for a specific category of data, contact us and we will respond within the timeframe set by UK GDPR.

Your rights and choices

Under UK data protection laws, you have several rights regarding your personal information. These include the right to access the data we hold about you, the right to request correction of inaccurate information, and the right to request deletion of your data in certain circumstances.

• →Access: request a copy of the personal data we hold about you.
• →Rectification: ask us to correct anything that is inaccurate or incomplete.
• →Erasure: request deletion of your data when it is no longer needed or you withdraw consent.
• →Objection: opt out of processing for marketing purposes at any time.
• →Portability: receive your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at [email protected]. We will respond within one month, as required by UK GDPR. If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).